Arbinger Principles and CEO Awareness

  • Every person has hopes, needs, cares, and fears.
  • Other person’s hopes, needs, cares, and fears are less important than our own; we see others as objects rather than as people.
  • To see a fellow person as an inferior object is to harbour a violent heart toward them.
  • We communicate how we feel about others even when we try to hide it.
  • When others detect violence in our hearts, they tend to become defensive and to see us as objects. Violence in one heart provokes violence in others.
  • Most occasions of outward violence are manifestations of a prior, and often escalating, conflict between violent hearts; that provokes further violence.
  • Any effort to reduce outward violence will succeed only to the extent that it addresses the core problem—the problem of violent hearts.

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