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the value and effectiveness of such help, however technical or practical, has depended on the capacity of the helper to connect with the other personally. Everyone knows that help, whatever else it involves, is fundamentally relational and that good results emerge from the quality of the collaboration between the helpers and the people helped.
If this is true – where does that leave us with digital by default?
What is the role of algorithms, machine learning and AI IF the helping relationship is essentially one of mutual responsiveness?