› Forums › Intelligent Kindness – Rehabilitating the Welfare State › Chapter 2 – Rescuing Kindness › Reply To: Chapter 2 – Rescuing Kindness
Kindness definitely needs rescuing.
Thinking about the reviews into poor care and patient safety investigations, duty of candour etc etc. There is too much emotion around by leaders about incidents. This, on surface, seems to be an act of kindness in that, shock, horror, this must never happen again. However, the leaders do not take the risks needed for intelligent kindness when the review is telling them, e.g that the poor care was due to lack of value of staff, lack of value of elderly which has led to care homes being dumping grounds for the too difficult category of elderly care.
The difference in taking an approach of listening to all, no blame, no defensiveness but throwing out the rule book for commissioning long term care, I feel that is intelligent kindness.