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Measurement: if we are asking individuals to make change; be different; behave with kindness and kinship: then the system in which they work needs to adapt the way it measures success.
How can the systems in which kind people work promote, support and enhance it effectiveness – make it easy to be kind. The system presents opportunities, not barriers, to kindness.
And why is it that kindness and productivity are seen as opposing forces? As if by taking time to be kind is distracting from the industrial business of ‘making people better’.
Kindness is a SKILL – not a feeling. How do we classify, recognise, value, head-hunt kindness in the same way as leadership, time-management, conflict resolution. Kindness is perceived as naive, fragile, virtuous. Pitied even – kind people are showing some sort of weakness or vulnerability. How can we shift it to become the root, foundation stone, ballast of our lives.